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Product Warranty

Last updated 25 August 2026

SAWABOOK Product Warranty

Provided by: Kiin Innovation ("Company," "we," "us") Product: SAWABOOK — business finance and operations platform (Sales, POS, Purchases, Expenses, Inventory, Payroll, Financial Reports, Tax/VAT, Assets & Loans) Effective Date: 25 Aug 2026 Last Updated: 25 Aug 2026.

1. Overview

This Warranty describes what Kiin Innovation commits to regarding the performance, accuracy, and availability of SAWABOOK ("the Service"), and what remedies are available to Customer if the Service does not meet these commitments. This Warranty forms part of, and should be read together with, the SAWABOOK Terms of Service and, where applicable, the Service Level Agreement (SLA).

This is a contractual warranty. Where Customer is a consumer under applicable Rwandan consumer protection law, nothing in this Warranty limits statutory rights that cannot be lawfully excluded.

2. What We Warrant

During the active Subscription Term, Kiin Innovation warrants that:

2.1 Conformity to Documentation The Service will perform materially in accordance with its published Documentation, including its core functions: sales and customer management, point-of-sale processing, purchases and supplier tracking, expense logging, inventory management, payroll processing, financial reporting, and VAT/tax configuration.

2.2 Financial Accuracy Calculations performed by the Service (including VAT computation, payroll deductions, balance sheets, and trial balances) will be accurate based on the data and configuration Customer inputs. This warranty does not extend to errors caused by incorrect data entry, misconfigured tax rules, or Customer's own accounting decisions.

2.3 Regulatory Compliance Features Where the Service represents compliance with Rwanda Revenue Authority (RRA) requirements; including VAT configuration and EBM (Electronic Billing Machine) receipt generation, Kiin Innovation warrants that these features are built and maintained to align with current RRA technical requirements as of the date of use. Customer remains responsible for correct configuration and for their own regulatory filings.

2.4 Security & Updates Kiin Innovation will maintain the Service with necessary security patches and updates for the duration of the Subscription Term, consistent with prevailing SaaS industry practice.

2.5 Service Availability Availability commitments (uptime percentage, planned maintenance windows, and service credit remedies for downtime) are defined separately in the SAWABOOK Service Level Agreement, which is incorporated by reference.

3. What Is Not Covered

This Warranty does not apply to issues caused by:

  • Customer's misuse, unauthorized modification, or use of the Service outside the Documentation or Acceptable Use Policy;

  • Third-party integrations, plugins, or hardware (e.g., POS terminals, card readers) not provided directly by Kiin Innovation;

  • Customer's own equipment, internet connectivity, or environment;

  • Incorrect, incomplete, or fraudulent data entered by Customer or Customer's users;

  • Free trial periods or beta/preview features, which are provided "as is" without warranty;

  • Force majeure events outside Kiin Innovation's reasonable control;

  • Customer's failure to install available updates where update installation is required for continued conformity.

4. Remedies

If the Service fails to meet the warranty in Section 2, Kiin Innovation will, at its discretion and within a reasonable time:

  1. Fix it: Investigate and resolve the defect through a patch, configuration correction, or workaround; or

  2. Reduce cost: Provide a proportionate service credit or price reduction for the affected period; or

  3. Refund and terminate: Where the defect cannot reasonably be resolved, allow Customer to terminate the affected subscription and receive a pro-rata refund of prepaid, unused fees.

Reported issues should be submitted to support@kiin.rw.with sufficient detail (module affected, steps to reproduce, screenshots/exports if applicable) to allow investigation.

5. Disclaimer

Except as expressly stated in this Warranty, the Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, Kiin Innovation disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Kiin Innovation does not warrant that the Service will be error-free, uninterrupted, or that it will meet every Customer requirement not expressly documented.

6. Limitation of Liability

Except for liability arising from gross negligence, willful misconduct, or breach that cannot lawfully be limited, Kiin Innovation's total liability arising out of or related to this Warranty shall not exceed the fees paid by Customer in the twelve (12) months preceding the claim. Kiin Innovation is not liable for indirect, incidental, or consequential damages, including lost profits or lost data, arising from use of the Service.

7. Governing Law

This Warranty is governed by the laws of the Republic of Rwanda. Any dispute arising from this Warranty will be resolved in accordance with the dispute resolution provisions of the SAWABOOK Terms of Service.

8. Contact

Kiin Innovation Kigali, Rwanda Sales: sales@kiin.com Support/Team: support@kiin.com Website: SAWABOOK.com